FAQ

Hiring From Us

Q: Can I get the hire kit the day before my shoot starts?
A: Yes. You can collect between 4-6pm the day before.

Q: Can I return the kit the day after my rental ends?
A: Yes. You can return the kit between 9-10:30am the morning after the last day of your hire.

Q: What do you charge for weekend hires?
A: Weekends counts as a 1 day hire. You can collect between 4-6pm on Friday and return between 9-10:30am on Monday.

Q: Do you do multi-day discounts?
A: Yes we do!

1 day = 1x
2 day = 2x
3 day = 3x
4-5 day = 4x
6-7 day = 5x
8-9 day = 7x
10-12 day = 8x
13-15 day = 10x
16-20 day = 12x
21-25 day = 13x
26-30 day = 14x
31-35 day = 16x
36-40 day = 18x
41-45 day = 20x

Getting To Us

Q: Do you deliver?
A: Not yet. However if you’d like to send an Addison Lee then you are welcome to. (Unless you are a new customer, in which case we’ll need you to come and collect)

Q: I am on a shoot and hire kit has been wrecked or gone missing. What do I do?
A: Tell us, report to your insurance company, and we’ll take it from there.

Q: What are your opening hours?
A: We are open 9am to 6pm Monday to Friday, and closed at the weekends.

Q: I am driving, is there anywhere to park?
A: You are welcome to park on Crosby Row just outside our office at the pay-and-display. If you are only planning on staying a few minutes then you can also park in our courtyard by removing the wooden bollard by hand (as long as you put it back afterwards!)

Q: Are you in the congestion zone?
A: Yes we are. : (

Q: Which tube station are you closest to?
A: We are 5 mins walk from Borough Tube Stations and 10 mins walk from London Bridge Station.

Getting Insurance Cover

Q: What kind of insurance do you need?
A: We need hired in equipment cover to the valuation of whatever you are hiring from us.

Q: How do find out the valuation of the kit?
A: Ask us. Once we have a final list of kit for your job, we can let you know.

Q: Do I have to have insurance cover?
A: Yes. It’s for your own protection as well as ours and there are simple ways to get it.

Q: Do you have any recommendations for insurance providers?
A: Yes. Please visit our Insurance page to find out more information.